Frequently Asked Questions

Pricing depends on the type of service, the size of your space, and your location in Florida. We provide custom, fixed quotes after reviewing your specific needs. Use our online quote calculator for an instant estimate, or contact us and we'll send a detailed quote within 24 hours.

Never. The quote you approve is exactly what you pay. We do not add travel fees, supply surcharges, or any additional costs that weren't in your original quote. What you see is what you get.

New clients receive 50% off their first cleaning service, whether that's a commercial clean, residential clean, deep clean, or post-construction clean. The only requirement is that you're a first-time PremierPro client. Contact us to claim your discount before your first booking.

No long-term contracts required. We earn your loyalty through results, not paperwork. While many of our clients choose recurring schedules for the consistency and savings, you're never locked in and can cancel or adjust your plan with reasonable notice.

For recurring commercial accounts, we recommend booking at least 48-72 hours in advance to assign your dedicated team. For one-time or deep cleans, 24-48 hours notice is usually sufficient. For urgent post-construction projects, contact us directly and we'll do our best to accommodate.

We understand that schedules change. Reschedules with 24+ hours notice have no fee. We ask for reasonable notice out of respect for our team's schedule. Contact your account manager directly by call or text and we'll sort it out quickly.

Yes. Our regular hours are Monday through Saturday, 7:00 AM to 7:00 PM. Sunday service is available by appointment for post-construction projects, move-out cleans, or other time-sensitive situations. Contact us to check Sunday availability.

Every PremierPro clean is completed against a 47-point quality audit checklist developed from years of commercial cleaning experience. It covers every area of your space from floor-to-ceiling, including high-touch surfaces, restrooms, common areas, and hard-to-reach spots. You receive a digital completion report after every visit confirming each point was addressed.

We use EPA-registered, eco-friendly cleaning products that are effective, non-toxic, and safe for families, children, and pets. For commercial and post-construction cleans, we use professional-grade solutions appropriate to the surface and application. If you have specific product preferences or sensitivities, let us know and we'll accommodate.

Our 100% satisfaction guarantee means that if you're not completely happy with any aspect of your clean, contact us within 48 hours and we'll return to re-clean the areas in question, at no charge. No arguments, no runaround. We get it right or we come back.

Yes, 100% of PremierPro team members undergo a full background check and identity verification before they're hired. We take the trust you place in us seriously, whether that means giving us access to your home or your commercial facility.

Yes, for recurring clients we assign the same team to the same accounts. This is intentional. We believe consistency is fundamental to quality. When your team knows your space, they clean it better and catch things a new person would miss. In the rare case of illness or emergency coverage, you'll be notified in advance.

Not at all. Many of our clients aren't present during cleaning. We can work with a key, lockbox code, or access card. All team members are fully vetted and you'll receive a digital report when the clean is complete so you always know it's done.

We clean commercial offices, retail spaces, medical and dental offices, gyms, restaurants, residential homes, condos, apartments, and post-construction sites of all sizes. If you have a unique property type, contact us and we'll assess whether we're the right fit.

A regular clean covers all primary surfaces: floors, bathrooms, kitchens, and common areas. A deep clean adds intensive detail work: inside appliances, grout scrubbing, inside cabinets (empty), baseboard washing, vent covers, light fixtures, and areas typically skipped in a standard clean. We recommend a deep clean for first-time clients or spaces that haven't been professionally cleaned recently.

Yes. We regularly handle post-construction cleans for commercial projects of all sizes, from small office fit-outs to large multi-floor builds. Our post-construction service includes construction dust removal, window cleaning, floor treatment, debris removal, and a final walkthrough to ensure the space is move-in ready.

If we ever miss a scheduled clean for any reason, your next service is completely free. No exceptions. No excuses. This is our Show-Up Guarantee and it applies to every client on every scheduled visit. Missing your appointment is simply not acceptable to us.

Yes. PremierPro Cleaning Solutions is fully insured, including general liability and workers' compensation. In the unlikely event of accidental damage during a clean, we handle it professionally and promptly. You'll never be left dealing with an issue on your own.

Absolutely. Our Price Lock Guarantee means the quote you approve is the price on your invoice, no exceptions. We don't add charges for supplies, travel, or anything else that wasn't spelled out before you agreed. If scope changes significantly (e.g. you add a floor), we'll discuss and get approval before proceeding.